Are you looking to launch a rewarding career in the fast-paced and dynamic world of Business Process Outsourcing (BPO) and Call Centre Operations? Look no further than our Diploma in BPO/Call Centre Operation (DBCO) program.
The Diploma in BPO/Call Centre Operation is a comprehensive and industry-focused training program designed to equip you with the necessary skills and knowledge to excel in the BPO and call center industry. Whether you are a fresh graduate, a working professional seeking a career switch, or someone looking to enhance their existing skills, this diploma offers the perfect opportunity to gain a competitive edge in the job market.
Our carefully crafted curriculum covers a wide range of subjects essential for BPO and call center operations. You will learn about customer service techniques, effective communication strategies, problem-solving skills, telephone etiquette, and the use of customer relationship management (CRM) tools. Additionally, the program includes modules on data entry, quality assurance, sales and marketing, team management, and industry-specific best practices.
About Courses:
- Fundamentals of Computer
- Operating System Windows
- MS Office(Word, Excel, PowerPoint)
- Database Management System(Visual Foxpro)
Eligibility / Course Duration
- Eligibility:
- Madhyamik Passed / Appeared or Equivalent
- Course duration:
- Six(6) Months, 3 Days/Week, 2 Hours Per Day
- Fees Structure:
- Rs. 600 + Rs.350@4 = Rs. 2000
Job Opportunities
Upon successful completion of the program, you will receive a recognized diploma, validating your expertise in BPO and call center operations. Armed with this qualification, you will be well-prepared to pursue diverse career opportunities such as customer service representative, call center agent, team leader, quality analyst, or even progress to managerial positions within the industry.
